Frequently asked questions

STORYTILES TO THE RESCUE


Veelgestelde vragen

So, you scored a gift card or promotional code? You can enter the code in your shopping cart at: ‘gift card code’ and click ‘activate gift card’. Your discount is automatically deducted. The shipping costs are already paid for, so we will deliver your package for free.

Don’t worry! Just try again. You can find your products in the shopping cart. It still didn’t work? Please contact us, we’re here to help!

Please contact us >>

Shipping costs for purchases up to €50 in the BENELUX are € 2.95. Shipping in the BENELUX is free for purchases above €50.

You can calculate the shipping costs for items you want to order outside the BENELUX at your shopping cart page. You can then choose to enter the country and postal code for shipment, and the shipping costs are calculated automatically.** You can also view the entire summary of a StoryTiles order below:

**StoryTiles is not responsible for import duties/customs costs from abroad.

STORYTILES SHIPPING COSTS UP TO 30KG
Country** Shipping costs
The Netherlands*  € 2.95
Belgium*  € 2.95
Bosnia  €32.63
Bulgaria  €34.18
Denmark  €11.80
Germany  €6.88
Estonia  €32.63
Finland  €20.99
France  €12.55
Greece  €41.88
Hungary  €32.63
Iceland  €46.96
Ireland  €20.62
Italy  €18.71
Croatia  €34.18
Latvia  €34.18
Liechtenstein  €15.09
Lithuania  €34.18
Luxembourg*  €2.95
Monaco  €19.20
Norway  €51.84
Austria  €11.54
Poland  €24.05
Portugal  €28.93
Romania  €32.63
Serbia  €32.63
Slovenia  €34.18
Slovakia  €34.18
Spain  €21.51
Czech Republic  €24.05
United Kingdom  €12.78
Sweden  €19.63
Switzerland  €46.16
Australia  €68.24

*Free delivery on orders above €50

Please, note: this does not apply for the Plain Tiles. These are shipped on a pallet and therefore, we apply different rates. The costs are based on a pallet up to 150 kg.

The Netherlands: €39.95
Belgium: €74.95
Luxembourg: €89.95
Germany: €94.95
United Kingdom: €149.95
France: €139.95

Is your country not listed, but you would like to order Plain Tiles? Please, contact us: hello@storytiles.com. Our StoryTeam will let you know what the possibilities are.

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Jouw bestelling

Online & resellers

All StoryTiles products are available at our website. We pack them safely and ship them worldwide, so also to your home. Would you rather see the product in real life? No problem! We have over 200 resellers, so there is always a store nearby. Please note our resellers only sell a selection of our products. We cannot see if a product is still in stock at the resellers’.

Find the closest shop >>

Events & Exhibitions

Please check our upcoming events as well. StoryTiles regularly exhibits at (foreign) fairs and exhibitions!

Visit us at an event >>

We’re here to help! Follow the roadmap, and you’ll have your new masterpiece before you know it.

STEP 1: Choose your favourite product and the right size at our website. You then put your selection in the shopping cart by clicking ‘in shopping cart’. Woohoo!

STEP 2: Done shopping? Check all the products you placed in your shopping cart. You can find it on the top right of the menu bar. You fancy a nice gift? In the shopping cart, you can indicate if you want us to make it a nice gift (costs €1.50 extra). Please don’t forget to add your personal message. When you’re totally happy with your choice, you click ‘to checkout’ to proceed to the payment process.

>> Gift Card
So, you received a gift card or promotional code? Please enter it into the field: ‘gift card code’ and click ‘activate gift card’. Your discount is automatically deducted. <<

STEP 3: You have now reached the final step of the payment process. You are asked to log in with your account (if you’re a customer already) or to register as a new customer. Don’t worry! You can also finish the order as a guest, so no account is created.

STEP 4: You can now enter your details. All fields with an asterisk are compulsory. Would you rather have your package delivered somewhere else? In that case, please select the checkbox ‘Ship to a different address’. So, all filled in? Indicate what payment method you’d like to use on the right side. At the moment, you can pay with PayPal, iDeal, credit card (Visa & MasterCard), Bancontact and SOFORT Banking.

STEP 5: Almost there! Click ‘Place order’. After your online payment, we will get started on your package. Your payment failed? Don’t worry, just try again or contact us! >>

We’d love to! Please contact our StoryTeam. We’d love to help you make the right StoryTiles choice.

Please contact us >>

The StoryTiles Gift Card

Have you noticed our gift card already? The choice can be overwhelming sometimes. That is why we offer a StoryTiles Gift Card. The only thing you should do, is choose the size. Please don’t forget to fill in the right country of the lucky receiver. By doing this, you will pay the shipping costs and the receiver doesn’t have to worry about that. Have you seen our amazing gift card yet? We ship it in a chic envelope.

Discover the StoryTiles Gift Card >>

All StoryTiles are always in stock. Would you rather like a StoryWood or personalised tile? These are made especially for you. That’s why it takes a little longer to deliver these products.

You can view the shipment terms of the products here >>

Create an account so you don’t have to fill in your details every time you wish to place an order. You can easily create an account during the payment process. After placing the products in your shopping basket, you will see a box where you can fill in an e-mail address and a password. An account will be created for you once you fill these in.

Mandatory?

No! This is up to you. You can also complete the order as a guest. No account will be created.

No problem at all! Go to my account in order to request a new password. Enter your email so we can send you a link. Click this link to enter a new password.

You can pay with PayPal, iDeal, credit card (Visa & MasterCard), Bancontact and SOFORT Banking.

So, you scored a gift card or promotional code? You can enter the code in your shopping cart at: ‘gift card code’ and click ‘activate gift card’. Your discount is automatically deducted. The shipping costs are already paid for, so we will deliver your package for free.

Don’t worry! Just try again. You can find your products in the shopping cart. It still didn’t work? Please contact us, we’re here to help!

Please contact us >>

The StoryTeam processes your order directly. It is therefore not possible to change your order afterwards. Is your situation very urgent? Please contact us directly. Don’t forget to keep your order number at hand!

Contact the StoryTeam >>

Would you like to give someone a StoryTile as a present and would you like us to wrap it for you? No problem at all! In the shopping cart, you can indicate you want us to make it a nice gift (costs €1.50 extra). We love wrapping your product and add a hand-written card with your personal message. You can add your personal message via the pop-up that appears when you check ‘Wrap your StoryTile’ for the product you want to gift in the shopping cart.

Every product deserves our love and attention, and that is why we pack all products separately. This enables you to add a personal message of 140 characters to every product. The StoryTeam hopes you have a lot of fun giving your present.

We make our best effort to deliver the StoryTiles products as soon as possible. We can deliver the StoryTiles, StoryWood, Gift Card, Mini Tiles, Tablets & StoryCards with urgency. Please note that extra costs are related to this, which depend on the amount and the product.

Unfortunately, the following product categories cannot be delivered any faster than indicated: Bath&Kitchen & personalised StoryTiles.

Would you like expedited shipping?
Please contact us directly >>

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Verzenden & retour

We highly regret something has gone wrong! We would love to receive your feedback. If you have a complaint, you can always contact us by sending an email to hello@storytiles.nl. We will respond to your complaint as soon as possible and will contact you within 1 workday!

Please contact us >>

Oops! We will solve this as soon as possible. Please send an email to hello@storytiles.nl with all your details, order number and photos of the product and the package, as well as the address label, and we will make sure you receive the right products as soon as possible.

Please contact us >>

Oh no, that’s too bad! We do all we can to ensure our little works of art arrive safe and sound. If this hasn’t happened, please send an email to hello@storytiles.nl with your details, order number and photos of the product and the package, and we will make sure you receive a new product as soon as possible, free of charge.

Please contact us >>

You only pay the shipping costs to return your product. StoryTiles bears the shipping costs for the return when you return a product because something is wrong with it. We cannot accept packages without return number or insufficient franking.

When we receive the product in a good state, we will refund the purchase price to the banking account that you used to make your purchase. You will receive the refund within 10 workdays after we’ve received the returned product(s).

StoryTiles does not charge return costs. You just pay the shipping costs to return your products. StoryTiles bears the shipping costs for the return when you return a product because something is wrong with it.

When you decide you want another masterpiece after all, you can return the products you don’t want to keep and place a new order at our website.

Here you can find more information about returning products >>

You’ve been expecting your package, but haven’t received it yet? We need some time to prepare your package when you’ve ordered a personalised tile, a StoryWood or blank Bath&Kitchen tiles.

You can check the dispatch method and delivery times here >>

As soon as your package leaves our warehouse, you will receive an email confirmation that your work of art is on its way. This email contains the tracking number that you can use to track your package. Did you order plain tiles and the order was not a the bespoken time and place? Please contact us at hello@storytiles.com

Your package cannot be found? Please contact us!

Please contact us >>

Are you not satisfied with your new masterpiece? Too bad! But of course you can return it!

Please return your product within 14 days after you have received the order. You can do so by sending an email to hello@storytiles.nl with your name and order number within 14 days after receiving the the order.

StoryTiles will send you a confirmation mail and will explain how and to which address you can return the package. After receiving this conformation mail you have 14 days to send the package back to us.

Please note that we make and bake personalised StoryTiles especially for you, so it is not possible to return these.

Please contact us >>

Please note: Can I return Personalized Tiles?

Because the Personalized Tiles are made and baked especially for you with your given name and date on it it’s not possible to return it.

Please note: Can I return plain tiles?

Our Plain Tiles are baked in Spain in certain batch. In order to prevent different batches from mixing up and any nuances in colour that may arise, it is not possible to return the Plain Tiles. However, it is possible to request a sample via our website.

You’re not home to receive your package? The package delivery service will do all it can to deliver the package as soon as possible. Please read the message that the driver has left in your post box to see what you can do to receive your package as soon as possible.

You can also check the package information with the tracking code you received by email.

Please, note: You will be called to schedule an appointment to have your Plain Tiles delivered. There must always be someone present to sign for the pallet. If you are not present at the agreed time, we will charge you extra costs.

As soon as we’ve received your order, we will get going to deliver the masterpiece(s) as soon as possible. We ship our Plain Tiles on a pallet and you have to sign for it. Our courier service will call in advance to schedule the delivery date and time. Therefore, you will not receive a tracking number in your mail.

You can check the dispatch method and delivery times here. >>

When your package leaves our warehouse, you will receive an email confirmation that your work of art is on its way. This email contains the tracking number that you can use to track your package.

You will receive an email confirmation as soon as you’ve finished your order. It states exactly what you’ve ordered and where we will ship your order to. Is something wrong? Please contact us right away, and we will do all we can to adjust things. Don’t forget to keep your order number at hand!

You haven’t received a confirmation, but your payment was successful? Check your spam folder first. Still no confirmation? Please contact us, so we can find out what happened!

Please contact us >>

We ship our products worldwide! Is your country not in the list in your shopping cart? Please send us an email so we can let you know what the shipment costs are.

We ship Plain Tiles to The Netherlands, Belgium, Luxembourg, France, Germany and The United Kingdom. But, we can also ship worldwide. Please, contact us (hello@storytiles.com) if your country is not listed. And we will let you know what is possible.

Please contact us >>

Of course! During the order process, you can enter an alternative delivery address by selecting ‘ship to another address’ in the last step of your order. Here you can enter the address details of the lucky receiver. If necessary, the shipment costs are automatically amended in the shopping cart.

Please, note: For the delivery of Plain Tiles a signature is required. If you use an alternative address, someone needs to be present at the moment of delivery.

We will ship almost all orders at once. The exception is StoryWood. We make these especially for you and will send these separately. You will receive all items in one package in case of all other products; StoryTiles, Cards, Gift Cards, Tablets, Minis & Bath&Kitchen.

As soon as your package leaves our warehouse, you will receive an email with a confirmation that your masterpiece is on the way. This email contains the tracking number that you can use to track your package.

Plain Tiles:
After you have placed an order on the website, our courier service will contact you to confirm the date and time for delivery. We ship our Plain Tiles on a pallet and you have to sign for it. It is therefore very important that you are present on the date agreed. The Plain Tiles that are in stock will be delivered to you between 3 and 5 working days.

You can check the dispatch method and delivery times here. >>

Shipping costs for purchases up to €50 in the BENELUX are € 2.95. Shipping in the BENELUX is free for purchases above €50.

You can calculate the shipping costs for items you want to order outside the BENELUX at your shopping cart page. You can then choose to enter the country and postal code for shipment, and the shipping costs are calculated automatically.** You can also view the entire summary of a StoryTiles order below:

**StoryTiles is not responsible for import duties/customs costs from abroad.

STORYTILES SHIPPING COSTS UP TO 30KG
Country** Shipping costs
The Netherlands*  € 2.95
Belgium*  € 2.95
Bosnia  €32.63
Bulgaria  €34.18
Denmark  €11.80
Germany  €6.88
Estonia  €32.63
Finland  €20.99
France  €12.55
Greece  €41.88
Hungary  €32.63
Iceland  €46.96
Ireland  €20.62
Italy  €18.71
Croatia  €34.18
Latvia  €34.18
Liechtenstein  €15.09
Lithuania  €34.18
Luxembourg*  €2.95
Monaco  €19.20
Norway  €51.84
Austria  €11.54
Poland  €24.05
Portugal  €28.93
Romania  €32.63
Serbia  €32.63
Slovenia  €34.18
Slovakia  €34.18
Spain  €21.51
Czech Republic  €24.05
United Kingdom  €12.78
Sweden  €19.63
Switzerland  €46.16
Australia  €68.24

*Free delivery on orders above €50

Please, note: this does not apply for the Plain Tiles. These are shipped on a pallet and therefore, we apply different rates. The costs are based on a pallet up to 150 kg.

The Netherlands: €39.95
Belgium: €74.95
Luxembourg: €89.95
Germany: €94.95
United Kingdom: €149.95
France: €139.95

Is your country not listed, but you would like to order Plain Tiles? Please, contact us: hello@storytiles.com. Our StoryTeam will let you know what the possibilities are.

StoryTiles

Our StoryTiles are packed safely and shipped worldwide via a package delivery service.

All StoryTiles ordered before noon (12:00) are shipped the same workday. All StoryTiles ordered after noon (12:00) or in the weekend are shipped the next workday. You will receive an email with a track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered.

Personalised StoryTiles

The Personalised StoryTiles are made and baked especially for you, and are safely packed and shipped worldwide via a package delivery service.

The personalised StoryTiles are made and baked especially for you, and shipped within two weeks. You will receive an email with track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered.

StoryWood

The StoryWood are made on demand, especially for you. This product is packed extra safely and shipped worldwide.

All StoryWood products are shipped within 5-7 workdays. You will receive an email with a track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered. StoryWood products are always shipped separately.

StoryCards & Gift Card

In the Netherlands, the StoryCards are shipped with PostNL. In Europe, StoryCards are shipped by regular mail. We can ship StoryCards & Gift Cards all over the world.

All Cards ordered before noon (12:00) are shipped the same workday. All Cards ordered after noon (12:00) or in the weekend are shipped the next workday.

BATH&KITCHEN

Samples

Samples are shipped within three workdays.

Plain tiles

The plain tiles are delivered within 3-5 working days.

If you have placed an order with both StoryTiles and Plain Tiles, then everything will be shipped in one package via a pallet.

Note: you must be present if the package is delivered to the address because it needs to be signed. We will contact you in advance to schedule a delivery time.

Selected sets

All StoryTiles and Selected sets ordered before noon (12:00) are shipped the same workday. All StoryTiles and Selected sets ordered after noon (12:00) or in the weekend are shipped the next workday.

Selected sets, StoryTiles with Plain tiles

Did you order Plain Tiles and a Selected Set of StoryTiles? We will ship the entire order at once. When the Plain Tiles are in stock you will receive the order within 3 to 5 working days.

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ONZE PRODUCTEN

Onze producten

So, you scored a gift card or promotional code? You can enter the code in your shopping cart at: ‘gift card code’ and click ‘activate gift card’. Your discount is automatically deducted. The shipping costs are already paid for, so we will deliver your package for free.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Alle tegels worden met liefde verpakt in een doosje dat speciaal is ontworpen om het kunstwerkje te beschermen. Wij versturen onze producten altijd met voldoende beschermingsmateriaal om ervoor te zorgen dat het pakket onbeschadigd bij jou thuis aankomt.

Ook alle Plain Tiles worden met liefde verpakt en via een pallet bezorgd zodat er geen schade ontstaat tijdens het verzenden.

Is jouw pakket toch niet piekfijn in orde bezorgd? Neem dan contact met ons op en vertel ons wat voor soort schade jouw pakket heeft opgelopen. We gaan dan hard ons best doen om te voorkomen dat dit nog eens gebeurt in de toekomst!

Neem contact met ons op >>

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StoryTiles

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Het inmetselen kan zoals elke andere wandtegel. Dit gebeurt natuurlijk zonder ophangsysteem. Deze is makkelijk te verwijderen door het er met de hand af te trekken.

The StoryTiles are wall tiles and therefore not suitable for the floor. They are simply not thick enough.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

StoryTiles is gemaakt als kunst op een tegel. Met het ophanghaakje aan de achterkant van de tegel kun je deze ophangen, als een klein mini kunstwerkje aan de muur. Je kunt de StoryTiles natuurlijk ook zonder ophanghaakje gebruiken door deze te plaatsen op een mooie plek. Bijvoorbeeld de rand boven de haard, of op een leuk plankje. Elke StoryTile is uniek omdat ze handvorm worden gemaakt. De tegels kunnen zelfs buiten worden gebruikt. Let wel op dat het ophangsysteem aan de achterkant van de tegel niet zon-, water- en hittebestendig is.

Laat je inspireren op onze inspiratie pagina >>

StoryTiles worden gemaakt van echte wandtegels en zijn daarom geschikt om te verwerken in de wand, zoals de achterwand in de hal, keuken, badkamer of toilet, achter de kachel, op het aanrechtblad of verwerkt in een tafel of kast. Nieuwsgierig naar de mogelijkheden? Bekijk dan ook eens de StoryTiles Bath&Kitchen collection. Deze collectie aan blanco tegels in verschillende kleuren sluiten perfect aan bij de StoryTiles!

Ontdek de mogelijkheden van Bath&Kitchen >>

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Het StoryTeam heeft het ophangsysteem uitgebreid getest. Het ophangsysteem wordt stevig bevestigd op de achterkant van de StoryTiles. Mocht er onverhoopt toch iets misgaan met jouw ophangsysteem neem dan contact met ons op.

Neem contact met ons op >>

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Alle StoryTiles komen met een ophanghaakje dat al bevestigd is aan de tegel. De Small en Medium tegels kunnen met een spijker aan de muur worden gehangen. De Large tegels raden wij aan met een schroef te bevestigen.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

De tegels zijn makkelijk schoon te maken en mogen worden behandeld als iedere andere tegel, met normale schoonmaakmiddelen. We raden het af om de StoryTiles in de vaatwasser te doen. De scherf is poreus en zal water opnemen tijdens de wasbeurt. Als de StoryTiles dan weer een mooi plekje krijgen kunnen ze een natte plek achterlaten.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Alle StoryTiles worden op hoge temperatuur gebakken, waardoor ze bestand zijn tegen de zon, water en hitte. De glazuurlaag over de tegels zal het design beschermen tegen de UV-stralingen. Agressieve schoonmaakmiddelen en krassen met metalen voorwerpen hebben geen invloed op het design. Let er wel op dat dit niet voor het ophangsysteem geldt, en dat deze wel kan loslaten in extreme weersomstandigheden.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Om ervoor te zorgen dat al onze designs perfect bij jou en je interieur passen, bieden we onze producten aan in verschillende formaten. De tegels van StoryTiles zijn beschikbaar in Small 10x10cm en Medium 13x13cm. Een groot deel van de collectie is ook beschikbaar in Large 20x20cm. Is jouw favoriet niet beschikbaar in het gewenste formaat? Geen zorgen! Wij zoeken met alle liefde voor je uit of het mogelijk is om hier iets aan te veranderen.

Neem contact met ons op >>

No, all StoryTiles are made with new tiles. The StoryTiles designs are baked into these tiles. However, all old Dutch StoryTiles designs are inspired by classic tile designs from the 16th century. These classic Delft blue tiles can be found in the collection of Kramer Kunst & Antiek Amsterdam.

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De reguliere prijzen van de StoryTiles zijn Small € 27.50,-, Medium € 45,- en Large € 75,-. Op de productpagina van de tegel vind je altijd de huidige prijs.

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Alle StoryTiles in de Oudhollandse collectie en alle gepersonaliseerde tegels zijn er in 2 maten: Small 10x10cm en Medium 13x13cm. Bijna alle StoryTiles in de moderne collectie zijn er in 3 maten: Small 10x10cm, Medium 13x13cm en Large 20x20cm. Alle tegels zijn zo’n 1cm dik.

Een Small tegel weegt 145 gram, een Medium tegel weegt 275 gram en een Large tegel weegt 800 gram. Omdat de StoryTiles handvorm zijn, kunnen hier kleine afwijkingen in zitten.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

StoryTiles heeft meer dan 200 resellers over de hele wereld! Op onze website via de storelocator kun je al onze verkooppunten zien. Geef jouw locatie op, en de storelocator toont de winkels bij jou in de buurt. Kijk ook bij onze aankomende evenementen. StoryTiles staat regelmatig op (buitenlandse) markten en beurzen!

Vind de dichtstbijzijnde winkel >>

Bezoek ons op een evenement >>

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Gepersonaliseerde tegels

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Wat leuk dat je een ander design hebt gevonden die je graag wilt personaliseren. Dit is zeker mogelijk! Afhankelijk van het design kunnen hier mogelijk wel extra kosten bij komen. Neem contact met ons op en dan kijken we met alle liefde samen naar de mogelijkheden.

Neem contact met ons op >> 

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Voor alle gepersonaliseerde tegels wordt het lettertype Apercu gebruikt.

Als je graag een ander lettertype wilt gebruiken, is een Custom Design misschien meer geschikt voor jou. Bekijk de custom designs of neem contact met ons op om de mogelijkheden te bespreken.

Bekijk de Custom Designs >>

Neem contact met ons op >>

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Omdat wij de tegel speciaal voor je bakken, kunnen we de tekst in de 2e regel aanpassen aan jouw wensen, zolang de tekst op de ruimte past. Als je bijvoorbeeld een plaatsnaam in plaats van een datum wilt, kun je in het datumveld deze plaatsnaam invullen.

Op de liefdestegels zit het hartje tussen de twee namen verwerkt in het ontwerp. Wil je hier liever een ander leesteken? Neem dan contact met ons op om de mogelijkheden te bespreken.

Als je meer aanpassingen in het ontwerp wilt, is een Custom Design misschien meer geschikt voor jou! Bekijk de custom designs of neem contact met ons op om de mogelijkheden te bespreken.

Bekijk de custom designs >>

Neem contact met ons op>>

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Op de productpagina van de gepersonaliseerde tegel zie je twee velden waar je de naam of namen en datum kunt invullen. In het eerste veld vul je de naam of namen in. Je kunt zelf kiezen hoe dit moet worden uitgeschreven; bijvoorbeeld in hoofdletters, kleine letters, met of zonder jaartal, etc. Bij de liefdestegels plaatsen wij standaard een hartje tussen de twee namen.

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

De gepersonaliseerde tegels zijn gemakkelijk te bestellen via onze website. Wanneer je op de Shop pagina bent, kun je links de filter ‘personalized’ aanvinken. Zo krijg je alleen de gepersonaliseerde tegels te zien. Op de productpagina van de door jou uitgekozen gepersonaliseerde tegel kun je dan namen en een datum invullen.
Voor meer informatie zie: waar en hoe kan ik de namen en datum precies invullen? >> 

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

Een gepersonaliseerde StoryTile is een StoryTile waarbij je een naam of namen en een datum kunt toevoegen aan het ontwerp. Zodra wij jouw bestelling hebben ontvangen, gaan wij de tegel speciaal voor jou bakken. Alle gepersonaliseerde tegels kun je vinden in onze webshop.

Bekijk de gepersonaliseerde tegels >>

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StoryWood

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StoryWood wordt gemaakt van een natuurproduct, namelijk berkenhout. Een onderdeel van de kunstwerken is dat je juist de houtstructuur door het design heen ziet. Dit natuurlijk effect is voor ons wat het product een StoryWood maakt. Ben je echt niet tevreden? Laat het ons dan weten via hello@storytiles.nl en dan proberen we samen een oplossing te vinden.

Neem contact met ons op >>

Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

We raden af om de StoryWood buiten of in de badkamer op te hangen. Vocht en grote temperatuurwisselingen hoeven geen effect te hebben op het hout en de kleuren, maar het kan zijn dat het hout daardoor gaat kromtrekken of de kleuren vervagen.

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Omdat StoryWood een product van natuurlijk berkenhout is kunnen kleuren op langere termijn vervagen. Wij adviseren daarom om de StoryWood niet te dicht bij warmtebronnen of te lang in direct zonlicht te hangen.

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De StoryWood is makkelijk schoon te maken met een zachte droge doek.

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Alle StoryWood hebben een geïntegreerd ophangsysteem, waardoor zij plat aan de muur kunnen worden bevestigd. Je hebt hiervoor bij de kleinere maten slechts één grote schroef met een plug voor nodig. De grootste maat StoryWood (75x150cm) bevat 3 geïntegreerde ophangsystemen waardoor je deze met 3 schroeven stevig aan de muur kunt bevestigen.

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StoryWood zijn de kunstwerken van StoryTiles ambachtelijk gedrukt op hout. Elk uniek design is gemaakt op duurzaam berkenhout. De originele houtstructuur is zichtbaar door het design heen, wat een natuurlijk effect geeft.

StoryWood is beschikbaar in verschillende formaten en wordt ambachtelijk gemaakt in Nederland.

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StoryCards

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De kaarten zijn 13x13 cm groot.

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De StoryCards zijn gevouwen kaarten waarvan de binnenkant blanco is. Op deze manier heb je genoeg ruimte om jouw persoonlijke boodschap te schrijven!

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StoryCards zijn kaartensets met op de voorkant designs van StoryTiles. Alle sets bestaan uit 10 verschillende kaarten met enveloppen uit één bepaalde serie. Zo is er bijvoorbeeld de oud Hollandse kaartenset. Hierin vind je 10 kaarten met onze leukste oud Hollandse tegeldesigns op de voorkant.

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Giftcard

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Wat vervelend dat jouw code niet werkt! Als je contact met ons opneemt, gaan we ons best doen om dit zo snel mogelijk op te lossen.

Neem contact met ons op >>

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Nee, de giftcard is alleen te gebruiken op onze webshop.

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Na het ontvangen van de Gift Card heb je een jaar de tijd om de code te activeren in onze webshop.

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Jazeker! Je kan de code op jouw giftcard gebruiken voor meerdere bestellingen, zolang het saldo dit toelaat.

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Heb je een keuze kunnen maken uit de StoryTiles schatten? Plaats dan jouw gekozen producten in het winkelmandje. In het winkelmandje kun je de code van jouw giftcard invoeren en activeren. De waarde van jouw giftcard wordt vervolgens automatisch verrekend in het winkelmandje.

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Alle giftcards die voor 12:00 worden besteld, worden dezelfde werkdag nog verzonden. Alle giftcards die na 12.00 of in het weekend worden besteld, worden de eerstvolgende werkdag verzonden.

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Wanneer je een bestelling plaatst met een hogere waarde, wordt het bedrag op de giftcard met jouw bestelling verrekend. Het restante bedrag kan je dan betalen met een van de andere betaalmogelijkheden.

Wanneer je minder besteedt dan het bedrag op de giftcard, blijft het resterende bedrag op de giftcard staan. Je kunt dezelfde code bij een volgende bestelling gewoon weer gebruiken!

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Zodra de ontvanger van de giftcard een bestelling plaatst, betaalt hij/zij zelf de verzendkosten hiervoor.
De verzendkosten voor het versturen van de giftcard zijn voor de gever. Dit is een klein bedrag omdat de giftcard per post wordt verstuurd.

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Dit is helemaal aan jou! De giftcard kan je aanschaffen vanaf €20,-.  Bij het plaatsen van de bestelling van een giftcard kan je jouw gewenste (afgeronde) bedrag invullen.

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Wat leuk dat je een StoryTiles giftcard wilt geven! Via onze webshop kan je de giftcard bestellen. Vul jouw gewenste (afgeronde) bedrag in en maak de kaart extra persoonlijk door een bericht toe toevoegen.

We sturen dan de giftcard mooi ingepakt per post op. De giftcard bevat een unieke code. Met deze code kan de gelukkige ontvanger van de giftcard zelf een mooi kunstwerkje uitzoeken in onze webshop.

Geniet van het geven!

Bekijk de StoryTiles giftcard >> 

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Mini Tegels

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De mini tegels hebben een gladde achterkant en zijn daarom niet geschikt om in te metselen in de muur.

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Je kunt de mini tegeltjes schoonmaken met een zachte doek en een mild schoonmaakmiddel zoals glasreiniger.

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De porseleinen tegels zijn voor decoratief gebruik en gevoelig voor krassen. Als je de mini tegel lang in direct zonlicht laat hangen, kan de kleur na een tijd vervagen. Ze kunnen tegen vocht maar niet tegen continue blootstelling aan water: je kunt ze dus in de badkamer hangen, maar niet onder de douchestraal.

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Nee, deze worden volgens een andere techniek gemaakt. De mini tegels zijn mooie porseleinen tegeltjes waarop iedere afbeelding handmatig wordt overgebracht. Elke mini wordt vervolgens afzonderlijk bewerkt. De tegeltjes worden niet in de oven gebakken. Wel worden alle mini’s net als de StoryTiles handgemaakt in Nederland.

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Tableaus

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In principe is het mogelijk om de tegels van het MDF te halen en vervolgens in te tegelen. Omdat de tegels op het tableau iets dunner zijn dan reguliere wandtegels, namelijk 4 mm dik, is dit op eigen risico. We raden je aan om de originele StoryTiles aan te schaffen voor gebruik in een wand.

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Je kunt het tegeltableau schoon maken met een zachte doek en een mild schoonmaakmiddel zoals glasreiniger.

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Het tegeltableau is geschikt voor decoratief gebruik en gevoelig voor krassen. Als je het tableau lang in direct zonlicht laat hangen, kan de kleur na een tijd vervagen. Ze kunnen tegen vocht maar niet tegen continue blootstelling aan water: je kunt ze dus in de badkamer hangen, maar niet onder de douchestraal.

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Het StoryTiles Tableau bestaat uit 9 keramische tegels van 11 x 11 cm. Elk ontwerp is met de hand gemaakt in Nederland. Op elke tegel in het tableau wordt handmatig de afbeelding overgebracht en elke tegel wordt afzonderlijk bewerkt. De tegels worden niet in de oven gebakken. Het kunstwerk is gemonteerd op wit MDF en voorzien van een ophangsysteem.

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Bath&Kitchen

Bath & Kitchen – Plain Tiles

When Plain Tiles are in stock, they will be delivered to you within 3 to 5 working days. Please, make sure you are at home at the moment of delivery, hence you need to sign for delivery. We have asked you to provide us with a phone number in order for our courier service to contact you to schedule a delivery time. All Plain Tiles are shipped by a pallet. Shipping costs for the Netherlands are €39.95. We also ship tiles abroad, costs may vary per country. Here you can find the prices.

Did you order Plain Tiles and a Selected Set of StoryTiles? We will ship the entire order at once. When the Plain Tiles are in stock you will receive the order within 3 to 5 working days.

Find the delivery times for all products here>>

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Het voegen van de tegels is niet noodzakelijk. In vochtige ruimtes raden we dit wel aan omdat de zijkant en achterkant van de tegels niet waterdicht zijn. We adviseren om regulier tegelvoegsel te gebruiken, wat je kunt aanschaffen bij de bouwmarkt of doe-het-zelf-zaak.

The Bath & Kitchen plain tiles don’t come with a hanging system. However, the selected sets do come with a hanging system as they can be used as art pieces. Prefer integrating the selected sets? Remove the hanging system easily by hand.

The amount of tiles you need depends on the size of your project.

The 10×10 cm tiles are sold per 0.5m2 which is a total of 50 tiles.
The 13×13 cm tiles are sold per 1m2 which is a total of 60 tiles.

We advice you to measure the space you want to tile for an indication of the quantity you need.

Of course! You can choose to combine different colour of the Bath&Kitchen collection and/or add a mix of StoryTiles. We have carefully selected the colours of the plain tiles to perfectly match those of the StoryTiles. Via our webshop you can order samples of each colour. Questions about the products and/or colours? Please contact us and we will be happy to help you out!

Contact us >> 

 

The Bath & Kitchen tiles can be integrated like any other standard wall tile.

StoryTiles is not liable for direct or indirect consequences of the improper use of the tiles.

The Bath & Kitchen tiles are not suitable for the floor.

The possibilities are endless with the Bath&Kitchen collection. Just like our StoryTiles, the Bath & Kitchen tiles are standard wall tiles. They are UV-, water and heat resistant. The tiles can be used for many different walls in many different places; offices, restaurants, hotels, bathrooms, toilets, kitchens, bars and even integrated in tables or closets. You can choose to use the plain tiles solely, tile a mix of the colours or go for a combination with your favourite StoryTiles designs to create a personal story. The tiles can easily be cleaned with a soft cloth.

Both StoryTiles designs and plain tiles are available in the sizes 10×10 cm and 13x13cm. They both have a thickness of 1cm.

Of course! Our tiles are wall tiles with standard measurements and thus easy to combine with other tiles. Bear in mind that all our tiles are hand-shaped which makes each tile unique.

The plain tiles are available in the following colours and sizes:

Powder Beige 10x10cm

Almond Beige 10x10cm

Misty Grey 10x10cm

Snow White 10x10cm en 13x13cm

Creamy Beige 13x13cm

Mysterious Black 13x13cm

Ocean Green 13x13cm

Ice Blue 13x13cm

Night Blue 13x13cm

Samples

Samples will be shipped within 3 working days.

Plain tiles

If the Plain Tiles are in stock, they will be delivered to you within 3 to 5 working days. Please, note: someone needs to be present at the shipping address. We will contact you to schedule the delivery time. If the Plain Tiles are out of stock it will take 2 to 4 weeks.

Selected sets & StoryTiles

All Selected sets and StoryTiles ordered before noon will be shipped the same working day. All Selected sets and StoryTiles ordered after noon or in weekends, will be shipped the following working day.

Did you order a Selected set or StoryTiles combined with Plain tiles? We will ship your total order all at once. When the plain tiles are in stock you will receive your order within 3-5 working days.

We’re here to help! Follow the roadmap, and you’ll have your Bath & Kitchen selection before you know it.

STEP 1: Choose your favourite products and select the quantity/ square meters and the right sizes at our website. Then put your selection in the shopping cart by clicking ‘in shopping cart’. Woohoo!

STEP 2: Done shopping? Check all the products you placed in your shopping cart. You can find it on the top right of the menu bar. When you’re totally happy with your choice, you click ‘to checkout’ to proceed to the payment process.

>> Gift Card
So, you received a gift card or promotional code? Please enter it into the field: ‘gift card code’ and click ‘activate gift card’. Your discount is automatically deducted. <<

STEP 3: You have now reached the final step of the payment process. You are asked to log in with your account (if you’re a customer already) or to register as a new customer. Don’t worry! You can also finish the order as a guest, so no account is created.

STEP 4: You can now enter your details. All fields with an asterisk are compulsory. Would you rather have your package delivered somewhere else? In that case, please select the checkbox ‘Ship to a different address’. So, all filled in? Indicate what payment method you’d like to use on the right side. At the moment, you can pay with PayPal, iDeal, credit card (Visa & MasterCard), Bancontact and SOFORT Banking.

Please note that a telephone number must be entered. You will be called to schedule an appointment for the time of delivery. We ship our Plain Tiles on a pallet and you have to sign for it.

STEP 5: Almost there! Click ‘Place order’. After your online payment, we will get started on your package. Your payment failed? Don’t worry, just try again or contact us! >>

>> go to Bath&Kitchen homepage 

Zowel StoryTiles als de plain tiles zijn handvorm en hebben daardoor dezelfde unieke look en feel. De tegels kunnen perfect met elkaar worden gecombineerd. Wij maken gebruik van een kleurenpallet waardoor de kleuren van de plain tiles overeenkomen met de kleuren op de StoryTiles. Zo zijn de ‘sneeuwwitte’ Bath&Kitchen tegels dezelfde kleur wit als de StoryTiles met witte achtergrond, en vormen zij samen op een tegelwand een mooie combinatie!

The Bath&Kitchen collection is only available on our website. It’s possible to order a sample online.

Go to the Bath&Kitchen homepage>>

Bath & Kitchen offers a great selection of plain tiles with the same look and feel as the original StoryTiles. The StoryTiles designs can be combined with the Bath&Kitchen tiles to create a unique interior project.

The Bath & Kitchen collection offers selected sets as well. Selected sets are tableaus of 2 to 9 tiles which can be used to integrate in the wall.

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Contact

hello@storytiles.nl

Telefonisch bereikbaar op:
06-47990260
Ma-Vr 10:00 – 16:00

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