Frequently asked questions

StoryTiles 
Our StoryTiles are packed safely and shipped worldwide via a package delivery service. All StoryTiles ordered before noon (12:00) are shipped the same workday. All StoryTiles ordered after noon (12:00) or in the weekend are shipped the next workday. You will receive an email with a track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered. 

Personalized StoryTiles 
The personalized StoryTiles are made and baked especially for you, and shipped within two weeks worldwide via a package delivery service (tiles with golden details take 3 weeks). You will receive an email with track&trace code as soon as the package leaves our dispatch centre.

Gift Card 
In the Netherlands, the Gift Cards are shipped with PostNL. In Europe, Gift Cards are shipped by regular mail. We can send Gift Cards worldwide. All Cards ordered before noon (12:00) are shipped the same workday. All Cards ordered after noon (12:00) or in the weekend are shipped the next workday. Do you want to have the Gift Card delivered right away, choose for the Gift Card per e-mail. This e-mail with coupon code will be send the lucky receiver immediately and is ready to use.

Plain Tiles, Samples 
Samples are shipped within three workdays if the tiles are on stock.

Plain tiles 
The plain tiles are delivered within 3-5 working days, depending if they are on stock and the destination of the tiles. We will contact you in advance to schedule a delivery time. Note: you must be present if the package is delivered to the address because it needs to be signed.

Tile tableau 
All Tile Tableaus ordered before noon (12:00) are shipped the same workday. All Tile Tableaus ordered after noon (12:00) or in the weekend are shipped the next workday. 

Note: the shipping costs for plain tiles are different. These will be delivered on a pallet (max 150 kg), not send by post but by car.

The Netherlands: 49,95

Belgium: 74,95

Luxembourg: 89,95

Germany: 94,95

France: 139,95

Is the country where you want the plain tiles to be shipped to not in the above list? Please contact us via hello@storytiles.nl. Our StoryTeam will discuss the possibilities with you. We only ship the plain tiles in the EU.

aaThe shipping costs for orders to € 50,- in the Benelux are € 3,95. For orders from € 50,- the shipping is for free in the Benelux and Germany.
The shipping costs outside the Benelux and Germany will be calculated automatically in the webshop when you enter your address.

**StoryTiles is not responsible for extra costs (like customs and taxes) at the borders.

STORYTILES SHIPPING COSTS UP TO 30 KG

* Free shipping from €50,-

Note: the shipping costs for plain tiles are different. These will be delivered on a pallet (max 150 kg), not send by post but by car.

The Netherlands: 49,95

Belgium: 74,95

Luxembourg: 89,95

Germany: 94,95

France: 139,95

Is the country where you want the plain tiles to be shipped to not in the above list? Please contact us via hello@storytiles.nl. Our StoryTeam will discuss the possibilities with you. We only ship the plain tiles in the EU.

When we receive the product in a good state, we will refund the purchase price to the banking account that you used to make your purchase. You will receive the refund within 10 workdays after we’ve received the returned product(s).

About the return shipping costs:
When a product is damaged or there is a different problem, we would like to receive a picture of it via hello@storytiles.nl. We will look at it and if it’s a baking/production problem, we will also make sure you get a free return shipping label. When the product is different than you expected it to be, but there’s nothing wrong with it, then the shipping costs are for your own expense. When we receive the products back in good order, we will return the initial purchase price and initial shipping costs.

About the return shipping costs: when a product is damaged or there is a different problem, we would like to receive a picture of it via hello@storytiles.nl. We will look at it and if it’s a baking/production problem, we will also make sure you get a free return shipping label. When the product is different than you expected it to be, but there’s nothing wrong with it, then the shipping costs are for your own expense. When we receive the products back in good order, we will return the initial purchase price and initial shipping costs.

All StoryTiles and all personalized tiles are available in two sizes: Small 10 x10 cm and Medium 13 x 13 cm. Some tiles, like some of our city tiles and some other designs that looked great on a larger size, are available on Large: 20 x 20 cm. All tiles are about 1 cm in thickness. A small tile weighs 140 gram, a medium tile 280 grams and a large tile weighs 800 gram. Due to being made by hand the weighs can differ slightly among tiles of the same size.

All StoryTiles are baked on a high temperature which makes them resistant to sun, water and heat, just like normal tiles. The glaze upon the designs will protect them.
The hanging system that’s on the back of each tiles can react in extreme weather circumstances. If you, for example, buy a house number tile, we advise to purchase the hanging system we made especially for tiles that are being placed outside. You can find it in the section Frames & Holders in our webshop.

The tiles can be easily cleaned and can be treated as any other tile with regular cleansers. StoryTiles can be used to tile in bathrooms, kitchens and toilets, so you have to be able to clean them.

All StoryTiles come with a hanging hook at the back of the tile. Small and Medium tiles can be put on the wall by use of a nail. For large tiles we recommend the use of a plug and screw. When it comes to hanging our tiles and accessories, you always have to decide for yourself what kind of nails or screws your type of wall needs. When the material of your wall is quite soft, you need a plug and a screw, when you have a wooden wall, a nail will do.
We do not advise double sided tape, sticker hangers or glue.

The StoryTiles are wall tiles and therefore not suitable for the floor. They are simply not thick enough.

The tiling can be as with any other tile. This must obviously occur without the hanging system, this can be easily removed by a soft but firm pull. Use tile glue and grouse (for the joints between the tiles) from a DIY store. Make sure the wall where you are going to tile on is quite smooth, as flat as possible.

The concept of StoryTiles is to make art on a tile. You can decorate your wall with StoryTiles by using the hanging hook on the back of the tiles. When you do not want to hang it on the wall, you can put your StoryTile anywhere nice like above the fireplace or on a little shelf.
They can even be used outside. Note that the included hanging hook is not sun-, water- and heat resistant. So for outside use (like for our house number tiles) we advise the special hanging system which can be found in the Frames & Holders section in our webshop.
StoryTiles can be used as wall tiles too and are absolutely suitable for a variety of uses in walls, like in your kitchen, bathroom, toilet or fireplace. Have a look at our collection of plain tiles as well. The colors within this collection connect perfectly with StoryTiles! Discover the possibilities of plain tiles.

The selection of tiles you see in the section Personalized, can be personalized. The other tiles in our collection cannot be personalized.

We do create business related custom made designs. For example as a special and limited edition (with a minimum of 100 tiles), as a promotional gift, end-of-year present or as an anniversary gift for employees. If you want more information about custom designs please contact us and we will be happy to tell you about all the possibilities.

So nice of you to gift our gift card! You can order the gift card through our webshop, as a real card nicely wrapped with a personal note or as an e-mail gift card with a personal text. You can fill in the your preferred amount and add a personal message. We will sent your giftcard nicely wrapped using the postal service. Each giftcard contains a unique code which the receiver can use to choose a StoryTile on our webshop. Enjoy the gifting!

When you place an order of a higher price that the amount on your giftcard you can pay the remaining amount with your prefered payment option in the webshop. When your purchase is less than the amount on your giftcard the rest of the amount will remain on your giftcard for future use.

Yes, as long as there are sufficient funds.

You’ll be able to use your giftcard within one year after receiving. You can fill in the coupon code on our webshop when you check out of you can use the code in our own shops in Amsterdam or Arnhem (not in our reselling stores

No, you can only use your giftcard in our webshop. Or in our own shops in Amsterdam or Arnhem (not in our reselling stores).

We are very sorry! Please contact us and we will do our utmost best to solve the issue. Contact us >>

Mini tiles are for decoration only, not suitable for tiling projects. They have a magnet on the backside, but also a small hanging sticker is included. Most of our customers use mini’s to decorate magnetic surfaces, like the fridge.

The mini tiles are too thin (0,5 cm approx.) and made of porcelain and therefore they are not suitable for tiling a wall.

Yes, they are. Both StoryTiles and Plain Tiles are available in the sizes 10×10 cm and 13x13cm. They both have a thickness of 1cm.

The Bath & Kitchen tiles / Plain Tiles are not suitable for the floor.

The tiling can be as with any other tile. This must obviously occur without the hanging system, this can be easily removed by a soft but firm pull. Use tile glue and grouse (for the joints between the tiles) for a DIY store. Make sure the wall where you are going to tile on is quite smooth, as flat as possible.

The possibilities are endless with the Plain Tiles collection. Just like our StoryTiles, the Plain Tiles are standard wall tiles. They are UV-, water and heat resistant. The tiles can be used for many different walls in many different places; offices, restaurants, hotels, bathrooms, toilets, kitchens, bars and even integrated in tables or closets. You can choose to use the plain tiles solely, tile a mix of the colors or go for a combination with your favorite StoryTiles designs to create a personal story. The tiles can easily be cleaned with a soft cloth.

It’s not necessary to grout the tiles EXCEPT when you are going to tile in wet areas like kitchens, bathrooms and toilets. We advise to use regular grout which you can get at a hardware or DIY store.