Shipping

StoryTiles

Our StoryTiles are packed safely and shipped worldwide via a package delivery service.

All StoryTiles ordered before 4 pm are shipped the same workday. All StoryTiles ordered after 4 pm or in the weekend are shipped the next workday. You will receive an email with a rack&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered.

Personalised StoryTiles

The Personalised StoryTiles are made and baked especially for you, and are safely packed and shipped worldwide via a package delivery service.

The personalised StoryTiles are made and baked especially for you, and shipped within two weeks. You will receive an email with track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered.

StoryWood

The StoryWood are made on demand, especially for you. This product is packed extra safely and shipped worldwide.
All StoryWood products are shipped within 5-10 workdays. You will receive an email with a track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered. StoryWood products are always shipped separately.

StoryCards & Gift Card

In the Netherlands, the StoryCards are shipped with PostNL. In Europe, StoryCards are shipped by regular mail. We can ship StoryCards & Gift Cards all over the world.
All Cards ordered before 4 pm are shipped the same workday. All Cards ordered after 4 pm or in the weekend are shipped the next workday.

Samples

The samples are packed safely and shipped worldwide via a package delivery service.

All samples ordered before 4 pm are shipped the same workday. All StoryTiles ordered after 4 pm or in the weekend are shipped the next workday. You will receive an email with a track&trace code as soon as the package leaves our dispatch centre. You can use this code to check when your package will be delivered.

Plain tiles

The plain tiles are delivered within 3-5 working days if they are in stock.

If you have placed an order with both StoryTiles and Plain Tiles, then you will receive two packages. One with the StoryTiles and one with the Plain tiles on a pallet.

Note: you must be present if the package is delivered to the address because it needs to be signed. We will contact you in advance to schedule a delivery time.

Tile Tableau

All StoryTiles and Tile Tableaus ordered before 4 pm are shipped the same workday. All StoryTiles and Tile Tableaus ordered after 4 pm or in the weekend are shipped the next workday.

Tile Tableau, StoryTiles with Plain tiles

Did you order Plain Tiles and a Selected Set of StoryTiles? Then you will receive two packages. One with the StoryTiles/ Tile Tableau and one with the Plain tiles on a pallet. When the Plain Tiles are in stock you will receive the order within 3 to 5 working days.

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